Terms & conditions

Effective Date: 16 February 2026 / Last Updated: 16 February 2026

These Terms & Conditions (“Terms”) govern your use of Omakon’s websites, services, and products, including:

  • omakon.com or any affiliated companies

  • Any related communications, forms, or allocation systems

By accessing or purchasing from Omakon, you agree to be bound by these Terms.

If you do not agree, you may not use our services.

1. Company Information

Omakon operates in Canada and supplies seafood and related products to wholesale and retail clients.

For questions regarding these Terms, contact:

Omakase Connection Corp. (dba. OMAKON.com) / hello@omakon.com

2. Eligibility

You must:

  • Be at least 18 years old

  • Have legal authority to enter into binding agreements

  • Provide accurate and complete information

Wholesale accounts may require approval prior to access.

3. Products & Availability

All products:

  • Are subject to availability

  • May be limited in quantity

  • May be withdrawn at any time

  • Are subject to change without notice

Due to the nature of seafood sourcing, availability, size, grade, and origin may vary.

We reserve the right to:

  • Refuse service

  • Cancel orders

  • Limit quantities per customer

4. Pricing

All prices:

  • Are listed in Canadian Dollars (CAD) unless otherwise stated

  • Are subject to change without notice

  • May exclude applicable taxes and shipping

Wholesale pricing may differ from retail pricing.

Invoiced wholesale accounts are subject to agreed payment terms.

5. Payment Terms

Retail Orders

Payment is due at checkout via approved payment processors.

We do not store full credit card details.

Wholesale Orders

Wholesale accounts may be:

  • Prepaid

  • Credit-approved with invoicing via QuickBooks Online

Failure to pay within agreed terms may result in:

  • Suspension of account

  • Cancellation of future orders

  • Collection proceedings where necessary

6. Allocation & Limited Releases (Kaimami)

Certain products may be offered on an allocation basis.

Allocation does not guarantee availability until:

  • Order confirmation is issued

  • Payment is successfully processed

We reserve the right to:

  • Decline allocation requests

  • Limit quantities

  • Cancel allocations if sourcing conditions change

Allocation-based purchases may be final sale.

7. Shipping & Delivery

Delivery timelines are estimates only.

We are not responsible for delays caused by:

  • Weather

  • Customs or inspection authorities

  • Carrier delays

  • Events beyond our control

Risk transfers to the customer upon delivery.

Customers must inspect goods immediately upon receipt and report issues within [24–48 hours].

8. Perishable Goods & Returns

Seafood products are perishable.

All perishable items are:

  • Final sale

  • Non-returnable

Claims for damaged or incorrect items must be submitted within [24 hours] of receipt with photographic evidence.

We reserve the right to determine resolution at our discretion.

9. Food Safety Disclaimer

Products must be:

  • Stored properly

  • Handled according to food safety standards

  • Consumed responsibly

We are not liable for improper handling after delivery.

Consumers are responsible for verifying any allergies or dietary restrictions.

10. Intellectual Property

All content on our websites, including:

  • Logos

  • Product descriptions

  • Images

  • Text

  • Branding

Is owned by Omakon or licensed to Omakon.

No material may be copied, reproduced, or distributed without written consent.

11. Limitation of Liability

To the maximum extent permitted by law:

Omakon shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Lost profits

  • Business interruption

  • Data loss

Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

12. Force Majeure

We are not liable for failure to perform due to:

  • Natural disasters

  • Government action

  • Supply chain disruption

  • Labor disputes

  • Acts beyond reasonable control

13. Account Termination

We reserve the right to:

  • Suspend or terminate accounts

  • Refuse future service

  • Cancel pending orders

For breach of these Terms or misuse of services.

14. Privacy

Your use of our services is governed by our Privacy Policy.

15. Governing Law

These Terms are governed by the laws of the Province of [Insert Province] and the laws of Canada.

Any disputes shall be resolved in the courts of that jurisdiction.

16. Amendments

We reserve the right to update these Terms at any time.

Continued use of our services constitutes acceptance of the updated Terms.