Privacy policy

Effective Date: 16 February 2026 / Last Updated: 21 October 2026

Omakon (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with:

  • omakon.com or any affiliated companies

  • Email and text messaging (GoHighLevel)

  • Our ordering portal, order.omakon.com (Freshline)

  • Any related digital services, events, or communications

1. Information We Collect

We collect only information necessary to operate our business, fulfill orders, and communicate with clients.

A. Information You Provide

This may include:

  • Full name

  • Business name (for wholesale clients)

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order history

  • Allocation or product request forms

  • Communications submitted via contact forms or messaging platforms

B. Automatically Collected Information

When you visit our websites, we may collect:

  • IP address

  • Browser type and device information

  • Pages viewed

  • Time spent on site

  • Referral source

  • Cookies and similar tracking technologies

This information helps us improve performance, security, and user experience.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill wholesale and retail orders

  • Manage invoicing and payments

  • Provide customer service

  • Send transactional emails (order confirmations, invoices, shipment notices)

  • Send marketing communications (if consented)

  • Improve website functionality and product offerings

  • Prevent fraud and ensure security

  • Comply with legal obligations

We do not sell personal information to third parties.

3. Payment Processing

Payment information is processed securely through third-party providers including:

  • Freshline (order management)

  • Shopify (for Kaimami by Omakon)

  • QuickBooks Online (invoicing)

  • Credit card processors integrated into these platforms

We do not store full credit card numbers on our servers.

4. Email & Messaging Communications

If you subscribe to our mailing list or opt into communications, we may send:

  • Product releases

  • Allocation announcements

  • Educational content

  • Event invitations

  • Promotional updates

Email and text messaging is managed through GoHighLevel. Text messages are sent only to people who have given express consent, and every message includes a way to stop.

You may unsubscribe at any time via the link in our emails or by contacting us directly.

5. Cookies & Tracking

We use cookies to:

  • Understand visitor behavior

  • Improve site performance

  • Enable checkout functionality

  • Support marketing analytics

You may disable cookies in your browser settings, though certain site features may not function properly.

6. Data Sharing

We may share information only with trusted service providers necessary to operate our business, including:

  • Website hosting providers (Squarespace, Shopify)

  • Order management systems (Freshline)

  • Accounting platforms (QuickBooks Online)

  • Email and messaging platforms (GoHighLevel)

  • Customer relationship management (Pipedrive)

  • Website hosting and form handling (Netlify)

  • Website analytics (Google Analytics, Microsoft Clarity, Meta Pixel)

  • Payment processors

  • Shipping and logistics providers

All third parties are expected to handle data securely and in accordance with privacy regulations.

We may also disclose information if required by law.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain financial records

  • Meet legal or tax obligations

  • Resolve disputes

  • Enforce agreements

8. Your Rights

Under Canadian privacy law, you may:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Withdraw consent for marketing communications

  • Request deletion where legally permitted

To exercise these rights, contact us at:

hello@omakon.com

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online transmission is 100% secure. We encourage users to take precautions when sharing information online.

10. International Visitors

Our services are operated in Canada. If you access our services from outside Canada, you understand that your information may be transferred to and processed in Canada.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date above.

Continued use of our services constitutes acceptance of any changes.

13. Contact Information

For privacy-related inquiries, please contact:

Omakon / hello@omakon.com